About Us

After spending the better part of our day working at Kinek, we still look for ways to share the service with more people. While we have nearly 1,000 authorized Kinek Points throughout the U.S., we are particularly passionate about our border Kinek Points.

We set up these locations to make cross border shopping easier for Canadians by giving them a US shipping address in just about every major border crossing across Canada.

Not only is this site a way for us to let more of our fellow Canadians know about this great service, but also a place where we can help answer many of the cross border shopping questions that Canadians may have.

We’ll be updating the site as often as we can (our day jobs keep us pretty busy!), so check back often and feel free to leave us suggestions in the comments section or by click on the “contribute” button on the right hand side of the screen.

We hope you enjoy the site and sign up for Kinek!

– The Kinek Team

Comments

14 Responses

  1. Mike Chan April 23, 2011 at 8:57 am #

    As the shipping address will be different from the billing one ,will that cause confusion with credit card on line transactions?

    • Jeremy April 28, 2011 at 6:52 am #

      Hi Mike,

      In almost all cases it doesn’t cause any confusion, but if it does you can simply contact your credit card company and have your KinekPoint address added to your credit card information.

      I hope this helps!

  2. Thien Tang April 25, 2011 at 3:13 pm #

    Hi,
    I’ll be buying a number of live plants from Texas and Florida, but unless I’m willing to pay big bucks, they won’t ship to an Canada address. I’m thinking of driving there and bring them home myself or acquire the UPS MailBox Service, but then I stumbled over your website.

    My question: Do you accept live plants (It might take up to 3 days for all the plants to arrive, and I’ll be there within 24 hours of notice -Maine location)

    Thanks
    Tim

    • Jeremy April 28, 2011 at 6:56 am #

      Hi Thien,

      Our KinekPoints don’t typically accept anything “live” because of the risk involved. However, you could contact the location directly to see if they will make any exceptions. You can always sign up for Kinek and get the phone number to your KinekPoint when signed into your account.

  3. Cameron August 10, 2011 at 1:31 pm #

    Is the sunburst Montana outlet active? When I go to sign up on kinek it is not an option. Since I am from calgary this outlet would be best.

    • Jeremy May 14, 2012 at 10:00 am #

      Hi Cameron, We have a new location in Babb Montana!! Feel free to sign up and select Border Tire and Kinek Pickup as your new KinekPoint – https://kinek.com/sign-up.

  4. CH November 1, 2011 at 9:20 pm #

    Hi,

    Did not find a ‘Contact Us’ button on your page so I’ve decided to ask here.

    I am planning to order snowboarding equipment, clothes, and possibly a TV via online shopping from a USA site and then pick it up (I’m from Canada) on either November 24th or 25th. Do you have details on what the general pricing is, if there are additional costs associated with oversized/heavy items, and your hours of operation during Black Friday weekend?

    Thanks,
    Christian

    • James November 1, 2011 at 10:40 pm #

      Thanks for the questions Christian! I see we’ve neglected to add a contact us section. For reference, you can always reach us via the Live Chat in the bottom right or via support@kinek.zendesk.com.

      The pricing and hours depends on which border KinekPoint you sign up for, but most pricing starts at $5. Some locations charge $5 flat rate for anything under 100lbs, others charge a bit more if it’s large and heavy. What city are you from or what border crossing would you be interested in? As for hours on the Black Friday weekend, that again will depend on the location. Let us know what crossing you’re interested in and we’ll get the info for you. Be sure to check out all our locations by signing up for an account at Kinek.com.

      James
      KinekSupport

  5. allie May 7, 2012 at 2:28 pm #

    r u guys opened to receive packages 24/7?

    i cant find a phone number on the website….how do we contact u with questions?

    • Jeremy May 8, 2012 at 6:04 am #

      Hi Allie,

      Head over to http://www.kinek.com, that is the Kinek services website. It has all the contact information you need and is also where you sign up for the service. If you have any questions feel free to post them here in the comments as well.

  6. charmaine baan October 11, 2012 at 6:58 am #

    I am interested in using your services and am wondering if I can have packages shipped to two different locations at different times (namely Port Huron or Niagara Falls)
    On that same note, I may send someone else to pick up the packages from time to time, can you tell me how that works?
    Thanks!

    • Jeremy October 24, 2012 at 7:42 am #

      Yes, you sure can use multiple locations.

      For someone else to pick up packages they would need a copy of your photo ID and the receipt/invoice for the item.

  7. Fahad January 8, 2015 at 4:02 pm #

    I want to order something to a kinek point but my girlfriend would be picking it up near niagara falls. Even though the package would have her name on this shipping address. the kinek account and billing information is on my name. Is there any way to ensure she is able to pick up the package without any issues?

    Thanks!

    • Jeremy January 12, 2015 at 2:42 pm #

      Hi there, this question should be asked to Kinek customer support over at http://www.kinek.com. I do know the package must be in the account holders name and Kinek#. You can never use anyone else’s name with your account.

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